Our goal is to make every experience with Chesapeake Utilities an outstanding one. Chesapeake Utilities reads residential, commercial and industrial meters every month. You can expect to receive your bill soon after your meter is read. Please keep in mind that your bill may vary each month due to energy usage, long and short months, and holiday periods.
Accurate readings ensure that you are paying for the exact amount of natural gas you use, not an estimated amount. If for some reason we cannot read your meter in a given month, you will receive a system-generated bill, which is calculated by considering past usage and adjusting it for exact weather conditions. If a system-generated bill is incorrect, any overcharge or undercharge will be corrected the following month. Thus, you are only billed for the gas you actually use.
Don’t Hesitate: Ask to see a Company Photo ID
If a meter reader approaches your property, don’t hesitate to ask to see their company photo ID. If you’re in doubt about the identity of someone coming to your home, call us at 800.427.2883. If you feel threatened, call 911. Each Meter Reader is trained to read your meter accurately and to respect your property while performing this service.