What’s New:

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What’s New: Enhanced Bill Design And More Flexible Payment Options

A Better Bill and Payment Experience Is Coming!

We are offering an enhanced customer experience featuring an easier-to-read bill and expanded menu of convenient payment options.

What This Means for You

Clearer, Easier-to-Understand Bills
Your updated bill will be designed with clarity in mind, making it easier to review charges and understand your usage.

  • Simplified layout
  • Improved readability
  • At a glance: your balance, due date and historical usage
  • Keep your current account number – no change is necessary.
What this Means for You

Click to Expand

More Payment Options

From digital wallets to in-store cash, here are all the ways you can soon pay your bills:

  • Visa, Mastercard, Discover and American Express credit cards and debit cards
  • PayPal, PayPal Credit*, Venmo, Apple Pay® and Google PayTM digital wallets
  • ACH/eCheck – Fee Free!
  • In-store cash payments at Walmart, CVS, Dollar General, Walgreens and more
  • At any Western Union location
  • Set-it-and-forget-it AutoPay
  • 24/7 payment options via phone and customer portal

*Subject to customer approval
Please note that a transaction fee of $2.00 will apply to Walmart payments. For all other payments made by credit, debit, digital wallets and in-store cash, there is a transaction fee of $2.49. Transaction fees are charged and collected by the payment process. Chesapeake Utilities does not receive any portion of these fees.

More Payment Options

What Do You Need to Do

What do you need to do? Nothing! Your payment methods and program enrollments, like AutoPay and paperless billing, will automatically carry over and your customer portal login will remain unchanged.

Manage your account with ease!
Enroll in our Customer Portal to make payments, enroll in AutoPay and manage your account online.

What to Expect Next

We are actively preparing for launch and will continue to keep you informed along the way.

  • You may begin to see communications about upcoming changes
  • Our teams will be ready to support you through the transition

QUESTIONS?

We’re here to help. If you have questions or would like more information, please contact our Customer Care team at 800.427.2883.

RESOURCES

Bill Insert PDF »

FAQs Document »