Delaware Customer Care Days:
Book Your Appointment Today

In-Person Support. Real Solutions.

Chesapeake Utilities is hosting the first in a series of one-on-one, in-person support Customer Care Days for our Delaware customers. Whether you have questions, need help navigating your account or want to explore assistance options, our customer care specialists are here to help.

To make your visit as smooth as possible, we encourage you to reserve your appointment in advance using our online booking tool.

Reserve Your Appointment

Appointments are available during the following dates and times:

Wednesday, April 22 | Noon – 8 p.m.
Thursday, April 23 | 8 a.m. – 8 p.m.

Event Location

Delaware Technical Community College
Corporate Training Center 400 Building
(Terry Campus)
100 Campus Drive, Dover, DE 19904

Help Is Available

If higher energy bills are difficult to manage, Chesapeake Utilities offers programs and resources to help support customers experiencing financial hardship.

Energy Assistance Programs

Social-service organizations located throughout our service territory are ready to assist those in need. For more information on some of the energy-assistance programs, including agency names and phone numbers for your city or county please follow the links below.

chpkgas.com/customer-care/energy-assistance

Payment Extensions

Need more time to pay your energy bill? Customers may request a payment extension for short term flexibility. All extensions must be requested before the bill due date.

Call 1.800.427.2883 or submit a request at chpkgas.com/customer-care/manage-my-account/ways-to-pay/payment-extension/

Low Income Home Energy Assistance Program (LIHEAP)

Some electric customers may qualify for LIHEAP, a federally funded program that helps with home energy costs. Availability and eligibility vary by county.

To apply for LIHEAP funds, visit:
Low-Income Home Energy Assistance Program (LIHEAP)

Budget Billing

Budget Billing Budget billing helps make monthly bills more predictable by averaging energy costs throughout the year. Enrollment is free and available to eligible customers in good standing. Learn more about Budget Billing.

Learn more about Budget Billing.