Understanding Your Energy Use and Winter Bills
Cold weather can increase energy use, even when your habits stay the same. Learn what affects winter bills, how to manage energy use and where to find help.
WHY YOUR BILL MAY BE HIGHER THIS WINTER
This winter has brought long stretches of very cold temperatures. When it stays this cold, heating systems must run longer to keep homes comfortable. Even small drops in outdoor temperature can quickly increase how much energy a home uses each day.
At the same time, the price utilities pay to purchase natural gas has risen dramatically. When extreme cold increases demand, the cost of gas rises across the country. Because customers pay the actual cost of the natural gas used, higher purchase prices can directly affect monthly bills.
Together, these factors can result in higher bills, even if your household routines and thermostat settings have not changed.
Why Colder Days Use More Energy
Even when your thermostat stays the same, colder outdoor temperatures can increase how much energy your home uses.
Heating your home this much needs a lot more energy.
Heating your home this much needs less energy.

For example, heating a home from 35°F to 68°F takes much more energy than heating it from 55°F to 68°F — even when the thermostat setting does not change.
Simple Ways to Use Less Energy
Even during very cold weather, small changes can help manage energy use. You don’t need to do everything — choosing one or two steps can still make a difference.
Every home is different, and every small step helps manage energy use over time.
Understanding Your Bill
Your energy bill is based on how much natural gas your home used and how long the billing period lasted. Here are three places on your bill that can help you understand it better:
Click below to view an easy-to-read bill sample, which includes a more extensive breakdown of the terminology found on your bill.
Help Is Available
If winter energy bills are harder to manage, energy assistance programs may be able to help. These programs are designed to support households during colder months, and availability varies by location.
ENERGY ASSISTANCE PROGRAMS
Delaware
DEAP / LIHEAP
Provides help with home heating costs. Call Delaware 211 or apply online:
https://delaware211.org
https://dhss.delaware.gov
Maryland
Maryland MEAP (OHEP)
Offers assistance with home energy costs.
https://dhs.maryland.gov/office-of-home-energy-programs/how-do-you-apply/
211 Maryland
Connects residents with energy assistance and other local support programs.
https://211md.org/resources/utility-assistance/?utm_source=Home&utm_medium=Referral&utm_campaign=211Resources&utm_content=Utility
BEFORE THE NEXT COLD SNAP
There are also options that can help make future winter bills more predictable:
Budget Billing
Spreads energy costs more evenly by paying a similar amount each month.
Energize Delaware (Delaware only)
Offers home energy checkups and rebates that may help reduce energy use.
https://energizedelaware.org/residential/residential-grants-rebates/
Payment Extension
Need more time to pay your bill? For expanded billing and payment options and assistance agencies, call 1.800.427.2883 or complete this form. All extensions must be requested before the bill due date.
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