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Pay Online by using Official Payments®.
Click the LOGIN button to sign-up or access your account online.

 

Ways to Pay

Pay Online: Log in using the button in the “Pay My Bill” section above.
First-time users can click here to sign up.
fees will apply

Pay by Phone: 877.671.0365
fees will apply

Pay in Person: You can conveniently pay at one our locations.
• 350 South Queen Street, Dover, DE – click for directions
• 32145 Beaver Run Drive, Salisbury, MD – click for directions

EFT: Click here to download the Electronic Funds Transfer (EFT) Authorization Form.

Pay by Mail: P.O.Box 826531, Philadelphia, PA 19182-6531
Mail either a check or money order with your account number written on either form of payment, along with the lower portion of your bill. Please do not send cash.

Payment Options

  • Other Payment OptionsOpen or Close

    Credit/Debit Card and Electronic Checks

    Payments can be made by phone 24/7, English or Spanish, by calling our third party administrator at 1.877.671.0365. Fees apply.

    EFT Payments

    With our Electronic  Funds Transfer (EFT) Payment Plan, you can eliminate the need to write checks or travel to any of our offices to pay your bill. Your payment will be automatically deducted from your checking or savings account 13-15 days after your bill date.

    You will still receive a statement each month showing the amount that you owe. If you believe there is a problem with your bill, you’ll have 10 days from the billing date to resolve any discrepancies. If you believe everything is okay, you need do nothing more – your account will automatically be debited 13-15 days from your bill date. It’s that easy. Your next month’s bill will reflect your payment, just as if you paid by check. Your monthly bank statement will also show the amount deducted from your account and paid to us.

    Western Union

    Take advantage of payment agencies near your home or business. Now you can pay during weekends and evenings.

    Visit www.westernunion.com and click on ‘Find Locations’ on the upper tool bar. A $1.50 fee will apply per payment.

    Payment APP – WU also offers a convenient payment application for your smart phone. Simply download the application and you can pay as you go.

  • Special Payment OptionsOpen or Close

    Budget Payment Plan

    If you are a Residential Service or General Service customer, and your account is in good standing, you qualify for our Budget Payment Plan that will spread out your winter heating bills. The enrollment period for the upcoming winter begins in June of each year. Beginning each September and ending in May, you can pay your winter natural gas heating bills in monthly installments. Your monthly payments will be based on the past consumption history at your service address. If needed, we may adjust your payment amount during the heating season. In June when you receive your regular monthly bill, you will either receive a bill for any additional amount owed or a credit for any overpayment. Please note that all monthly payments under this plan must be made by the scheduled due dates. For additional information or to sign up for the Budget Payment Plan, please call your nearest Chesapeake office.

    Alternate Payment Options

    If you are experiencing difficulty in paying your gas bill, please give us a call. Our Customer Service Representatives may be able to assist you with setting up a payment plan, or locating energy assistance or budgeting programs that may be available.

    Seasonal Billing Address

    If you plan to be away from your service address for an extended period of time, you may have your billing address temporarily changed. Simply notify us before your departure to have your natural gas bill forwarded; then contact your nearest Chesapeake office before you return.

  • Special Assistance ProgramsOpen or Close

    Sharing Donations

    Sharing is funded by donations from Chesapeake’s customers, employees and corporate sponsors. If you would like to make a tax-deductible donation, please mail your contribution to:

    Sharing • P.O. Box 1678 • Salisbury, MD 21802-1678

    (Please do not send cash.)

    Sharing Program

    Our Sharing Program helps our customers who may need financial assistance with their heating bills. If you are elderly, disabled or live on a fixed income, Sharing may provide a grant toward your heating bill each calendar year.

    You may apply for this Chesapeake-sponsored program through your local Energy Assistance Office below.

  • Public Assistance Programs – DelawareOpen or Close

    Energy assistance is available to income eligible families in our service territories.
     
    Applications are available at the following locations:

    Kent and New Castle County:
    Catholic Charities
    2099 S. Dupont Highway • Dover, DE 19901
    302.674.1600

    Sussex County:
    Catholic Charities
    406 S. Bedford Street, Fuel Assistance-Ste. B
    Georgetown, DE 19947
    302.856.6310

     
    Additional assistance may be available by contacting:

    Division of Economic Services (Social Services)

    New Castle County – 302.378.5770
    Kent County – 302.739.5301
    Sussex County – 302.856.5340

    Georgetown State Service Center
    413 E. Market Street • Georgetown, DE 19947
    302.856.5574

    Salvation Army – Sussex County
    601 N. Dual Hwy • Seaford, DE 19973
    302.628.2020

    Laurel Service Center
    440 N. Poplar Street • Laurel, DE 19956
    302.875.2289

    Bridgeville Service Center
    400 Mill Street • Bridgeville, DE 19933
    302.337.8261

    Community Action Agency
    308 N. Railroad Ave • Georgetown, DE 19947
    302.856.7761 – Emergency Fund

  • Public Assistance Programs – MarylandOpen or Close

    Maryland Energy Assistance Program (MEAP)

    As a Maryland resident, you may qualify for special assistance with your winter heating bills. For more information or to apply to MEAP, please contact your local Energy Assistance Office.

    Weatherization Assistance Program

    If you qualify for MEAP, you may also be eligible for weatherization assistance to help keep out the cold winter winds. Ask if you qualify for the Weatherization Assistance Program when you apply to MEAP.

    Utility Service Protection Plan

    If you qualify for MEAP, you may also participate in the Utility Service Protection Plan. By complying with the payment terms of the agreement, you may be protected from service cutoffs year round.

     
    For more information about Chesapeake’s Sharing Program or any of the Maryland Public Assistance Programs, please contact your local Energy Assistance Office:

    Shore-Up, Inc.
    520 Snow Hill Road • Salisbury, MD 21804
    410.341.9634

    Dorchester County Department of Social Services
    627 Race Street • Cambridge, MD 21613
    410.901.4100

     
    Additional assistance may be obtained through:

    Maryland Department of Social Services
    201 Baptist Street • Salisbury, MD 21801
    410.543.6900

    Joseph House
    812 Boundary Street • Salisbury, MD 21801
    410.749.4239

350 South Queen St., Dover, DE 19904

1.800.427.2883

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