Your bill separates into two parts. Please send the lower portion along with your payment; the top portion may be retained for your personal records. For your convenience, there are several ways you can pay your utility bill:
With each monthly bill, you will receive a window envelope. Mail either a check or money order with your account number written on either form of payment, along with the lower portion of your bill. For your own security, please do not send cash.
For your convenience, we offer drop boxes at these locations:
350 South Queen Street • Dover, DE
32145 Beaver Run Drive • Salisbury, MD
Please do not make drop box payments in cash. For proper payment credit, include either a check or money order with your account number written on your payment and the lower portion of your bill.
You can also pay your bill in person with cash, check, or money order at 350 South Queen Street, Dover, DE. Please bring your entire bill with you. Bills may also be paid at 32145 Beaver Run Drive, Salisbury, MD.
You can also pay your bill online at www.chpkgas.com. Click “Pay Your Bill,” follow the steps and you will be redirected to a secure, third-party payment administrator. Fees will apply.
Payments can be made by phone 24/7, English or Spanish, by calling our third party administrator at 1.877.671.0365. Fees apply.
With our Direct Debit Payment Plan, you can eliminate the need to write checks or travel to any of our offices to pay your bill. Your payment will be automatically deducted from your checking or savings account 15 days after your bill date.
You will still receive a statement each month showing the amount that you owe. If you believe there is a problem with your bill, you’ll have 10 days from the billing date to resolve any discrepancies. If you believe everything is okay, you need do nothing more – your account will automatically be debited 15 days from your bill date. It’s that easy. Your next month’s bill will reflect your payment, just as if you paid by check. Your monthly bank statement will also show the amount deducted from your account and paid to us.
If you are a Residential Service or General Service customer, and your account is in good standing, you qualify for our Budget Payment Plan that will spread out your winter heating bills. The enrollment period for the upcoming winter begins in June of each year. Beginning each September and ending in May, you can pay your winter natural gas heating bills in monthly installments. Your monthly payments will be based on the past consumption history at your service address. If needed, we may adjust your payment amount during the heating season. In June when you receive your regular monthly bill, you will either receive a bill for any additional amount owed or a credit for any overpayment. Please note that all monthly payments under this plan must be made by the scheduled due dates. For additional information or to sign up for the Budget Payment Plan, please call your nearest Chesapeake office.
If you are experiencing difficulty in paying your gas bill, please give us a call. Our Customer Service Representatives may be able to assist you with setting up a payment plan, or locating energy assistance or budgeting programs that may be available.
If you plan to be away from your service address for an extended period of time, you may have your billing address temporarily changed. Simply notify us before your departure to have your natural gas bill forwarded; then contact your nearest Chesapeake office before you return.
Sharing is funded by donations from Chesapeake’s customers, employees and corporate sponsors. If you would like to make a tax-deductible donation, please mail your contribution to:
Sharing • P.O. Box 1678 • Salisbury, MD 21802-1678
(Please do not send cash.)
Our Sharing Program helps our customers who may need financial assistance with their heating bills. If you are elderly, disabled or live on a fixed income, Sharing may provide a grant toward your heating bill each calendar year.
You may apply for this Chesapeake-sponsored program through your local Energy Assistance Office below.
Energy assistance is available to income eligible families in our service territories.
Applications are available at the following locations:
New Castle County:
2601 W. Fourth Street • Wilmington, DE 19805
1155 W. Walker Road • Dover, DE 19904
406 S. Bedford Street, Fuel Assistance-Ste. B
Georgetown, DE 19947
302.856.9578 ext. 4
Additional assistance may be available by contacting:
Division of Economic Services (Social Services)
New Castle County – 302.378.5770
Kent County – 302.739.5301
Sussex County – 302.856.5340
Georgetown State Service Center
413 E. Market Street • Georgetown, DE 19947
Salvation Army – Sussex County
601 N. Dual Hwy • Seaford, DE 19973
Laurel Service Center
440 N. Poplar Street • Laurel, DE 19956
Bridgeville Service Center
400 Mill Street • Bridgeville, DE 19933
Community Action Agency
308 N. Railroad Ave • Georgetown, DE 19947
302.856.7761 – Emergency Fund
Maryland Energy Assistance Program (MEAP)
As a Maryland resident, you may qualify for special assistance with your winter heating bills. For more information or to apply to MEAP, please contact your local Energy Assistance Office.
Weatherization Assistance Program
If you qualify for MEAP, you may also be eligible for weatherization assistance to help keep out the cold winter winds. Ask if you qualify for the Weatherization Assistance Program when you apply to MEAP.
Utility Service Protection Plan
If you qualify for MEAP, you may also participate in the Utility Service Protection Plan. By complying with the payment terms of the agreement, you may be protected from service cutoffs year round.
For more information about Chesapeake’s Sharing Program or any of the Maryland Public Assistance Programs, please contact your local Energy Assistance Office:
520 Snow Hill Road • Salisbury, MD 21804
Dorchester County Department of Social Services
627 Race Street • Cambridge, MD 21613
Additional assistance may be obtained through:
Maryland Department of Social Services
201 Baptist Street • Salisbury, MD 21801
Dorchester Community Development Corporation
435 High Street • Cambridge, MD 21613
812 Boundary Street • Salisbury, MD 21801