Customer Service


  • Applying For ServiceOpen or Close

    You may open a new account or transfer an existing account by simply contacting your nearest Chesapeake office or by using our online application below.

    Our Customer Service Representative will need to know:

    • Your name(s)
    • New service address
    • Billing address (if different)
    • Former service address
    • Home telephone number
    • Employer and employer’s telephone number
    • Social security number
    • Lease
    • Picture ID
    • The date you wish to initiate service

    In some cases, we may require a security deposit, which will be held and managed under the guidelines set by the Delaware Public Service Commission. Your security deposit, along with interest earned, will be returned to you after one year of service provided you have paid 12 consecutive bills on time. Interest earned is based on the rate prescribed by the Public Service Commission.

  • Online ApplicationOpen or Close
    Please submit the following information and a DNG Representative will contact you shortly to discuss all the features and benefits of Natural Gas.
  • Name or Billing Address ChangeOpen or Close

    Remember to call one of our Customer Service Representatives at 1.800.427.0015 to change your billing name or address.

  • How To Read Your MeterOpen or Close

    When We Read Your Meter

    Your bill is based on readings taken at your home or business by our Meter Readers once a month. Our trained representatives will appear in uniforms and are required to carry a photo identification card. Please feel free to ask our representative for an identification card, or call your local Chesapeake office for verification. Each Meter Reader is trained to read your meter accurately and to respect your property while performing this service.

    You can expect to receive your bill soon after your meter is read. Please keep in mind that your bill may vary each month due to energy usage or long and short months and holiday periods.

    How To Read Your Meter

    Reading your meter is much like reading an old fashioned clock. It may look a bit confusing because some pointers move in a clockwise direction, while others move counter clockwise. Just remember, either way – if the pointer is in between numbers, the lower number is the correct number. Read the dials from left to right. In this case, the reading is 5372.

    If you want to make a comparison of your energy usage month to month, simply subtract your last reading from the current month’s reading. The difference indicates how many units of gas you have consumed. Each unit of gas is equal to 100 cubic feet or 1 Ccf. To make an accurate comparison, read your meter on the same day each month that your Meter Reader performs his/her service.

    Accuracy of Your Meter

    All meters are installed, tested and changed periodically for accuracy in compliance with the Delaware Public Service Commission requirements. Estimated Billings Unusual conditions or the inaccessibility of your meter may prevent our Meter Readers from reading your meter. In such an event, you may receive an estimated bill.

    Estimated Billings

    Unusual conditions or the inaccessibility of your meter may prevent our Meter Readers from reading your meter. In such an event, you may receive an estimated bill.

    If we have estimated your bill, the amount will be based on the quantity of gas used for a similar period of time, adjusted for current conditions. Your bill will indicate that it is an estimated reading. When we read your meter the next month, we will adjust your bill to reflect any amount over or under our estimate.

    To avoid estimated bills, you can assist us by:

    • Trimming brush and shrubs in front of your meter
    • Keeping pets away from the Meter Reader’s path
    • Requesting that we move your meter before building decks or additions which may prevent our access
    • Supplying a key for locked gate access
  • How to Read Your BillOpen or Close

    Your account billing date.

    Payment must be received by this date or it will be considered past due.

    Your statement summary identifies and itemizes all charges to your account.

    Your total payment amount for all charges due.

    Please write in the payment amount you are currently submitting along with the top portion of your bill.

    Your customer account number. Please remember to include this number on your check or money order when you pay your bill. You will also need to reference this number if you contact us about your gas service.

    Your payment instructions.

    The address to remit your payment to and telephone number of the Chesapeake Utilities Corporation location servicing your account.

    Your meter number tells us what kind of meter you have.

    Your service address tells us where gas is being used.

    Your billing period is from the date of your previous meter reading to the date of the present meter reading.

    Your meter reading is broken down by “Present”–this month’s reading, “Previous”– last month’s reading and the “Difference”– the amount of gas used during the period.

    Your rate is based on your primary natural gas use and amount of usage. RS1H and RS2H identifies residential service heating customers; RS1O and RS2O identifies residential service other customers (for services other than heat).

    Your route-sequence number is the order in which we read your meter.

    Ccf’s used identifies the amount of gas you used between the Previous and Present meter readings. This figure is used to calculate your bill.

    Fuel computation identifies how we have arrived at the amount of your bill.

    Your account activity is detailed here. Any payments, charges or adjustments to your account will appear here.

    The comparison chart will help you understand the amount of gas you use. It shows the present month, the previous month and the same month last year. It also includes:
    – The number of days in each billing period;
    – The total Ccf’s used in each billing period;
    – The average units used daily (calculated by dividing the       total Ccf’s by the number of days);
    – The average daily temperature; and
    – The average daily cost.

350 South Queen St., Dover, DE 19904


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