Customer Service
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Applying For ServiceOpen or Close
You may open a new account or transfer an existing account by simply contacting your nearest Chesapeake office or by using our online application below.
Our Customer Service Representative will need to know:
- Your name(s)
- New service address
- Billing address (if different)
- Former service address
- Home telephone number
- Employer and employer’s telephone number
- Social security number
- Lease
- Picture ID
- The date you wish to initiate service
In some cases, we may require a security deposit, which will be held and managed under the guidelines set by the Delaware Public Service Commission. Your security deposit, along with interest earned, will be returned to you after one year of service provided you have paid 12 consecutive bills on time. Interest earned is based on the rate prescribed by the Public Service Commission. - Online ApplicationOpen or Close
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Name or Billing Address ChangeOpen or Close
Remember to call one of our Customer Service Representatives at 1.800.427.0015 to change your billing name or address.
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How To Read Your MeterOpen or Close
When We Read Your Meter
Your bill is based on readings taken at your home or business by our Meter Readers once a month. Our trained representatives will appear in uniforms and are required to carry a photo identification card. Please feel free to ask our representative for an identification card, or call your local Chesapeake office for verification. Each Meter Reader is trained to read your meter accurately and to respect your property while performing this service.
You can expect to receive your bill soon after your meter is read. Please keep in mind that your bill may vary each month due to energy usage or long and short months and holiday periods.
How To Read Your Meter
Reading your meter is much like reading an old fashioned clock. It may look a bit confusing because some pointers move in a clockwise direction, while others move counter clockwise. Just remember, either way – if the pointer is in between numbers, the lower number is the correct number. Read the dials from left to right. In this case, the reading is 5372.
If you want to make a comparison of your energy usage month to month, simply subtract your last reading from the current month’s reading. The difference indicates how many units of gas you have consumed. Each unit of gas is equal to 100 cubic feet or 1 Ccf. To make an accurate comparison, read your meter on the same day each month that your Meter Reader performs his/her service.
Accuracy of Your Meter
All meters are installed, tested and changed periodically for accuracy in compliance with the Delaware Public Service Commission requirements. Estimated Billings Unusual conditions or the inaccessibility of your meter may prevent our Meter Readers from reading your meter. In such an event, you may receive an estimated bill.
Estimated Billings
Unusual conditions or the inaccessibility of your meter may prevent our Meter Readers from reading your meter. In such an event, you may receive an estimated bill.
If we have estimated your bill, the amount will be based on the quantity of gas used for a similar period of time, adjusted for current conditions. Your bill will indicate that it is an estimated reading. When we read your meter the next month, we will adjust your bill to reflect any amount over or under our estimate.
To avoid estimated bills, you can assist us by:
- Trimming brush and shrubs in front of your meter
- Keeping pets away from the Meter Reader’s path
- Requesting that we move your meter before building decks or additions which may prevent our access
- Supplying a key for locked gate access
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How to Read Your BillOpen or Close
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Payment must be received by this date or it will be considered past due.
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Your statement summary identifies and itemizes all charges to your account.
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Your total payment amount for all charges due.
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Your meter number tells us what kind of meter you have.
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Your service address tells us where gas is being used.
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Your route-sequence number is the order in which we read your meter.
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Fuel computation identifies how we have arrived at the amount of your bill.
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