CHESAPEAKE HOME > CUSTOMER INFORMATION > CUSTOMER SURVEY

Your opinion counts! So, please take a few minutes to complete this survey. Simply check the box that best describes your impression of Chesapeake's service. Additional space is available if you wish to add information we did not cover by the survey questions.

Please check the box that best describes your impression of Chesapeake Utilities' service. If a question does not apply please select "N/A".


FOR CUSTOMERS WHO ARE NEW TO NATURAL GAS OR WHO RECENTLY PURCHASED A NATURAL GAS PRODUCT

How would you describe your initial experience with Chesapeake Utilities?
Poor     Fair     Adequate     Good
 Very Good     Excellent   N/A

How would you describe our service at the time of your first office visit or telephone call?
Poor     Fair     Adequate     Good     Very Good     Excellent   N/A

How would you describe the service you received from your salesperson?
Poor     Fair     Adequate     Good     Very Good     Excellent   N/A

How would you describe the installation and initial service you received?
Poor     Fair     Adequate     Good     Very Good     Excellent   N/A

How would you describe the instructions our Service Technician provided you?
Poor     Fair     Adequate     Good     Very Good     Excellent   N/A

How would you describe the instructions our Service Technician provided you to detect the smell of natural gas?
Poor     Fair     Adequate     Good     Very Good     Excellent   N/A

If you purchased an appliance from us, how would you describe the instructions you received to use and maintain it?
Poor     Fair     Adequate     Good     Very Good     Excellent   N/A

Overall, how would you rate our response to your needs?
Poor     Fair     Adequate     Good     Very Good     Excellent   N/A

COMMENTS:
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