You can expect to receive your bill approximately two business days after your meter is read. Please keep in mind that your bill may vary slightly each month due to energy usage or long and short months and holiday periods.

How To Read Your Meter. Reading your meter is much like reading an old fashioned clock. It may look a bit confusing because some pointers move in a clockwise position, while others move counter clockwise. Just remember, either way; if the pointer is in between numbers, the lower number is the correct number. Read the dials from left to right. In this case, the reading is 5372.

If you want to make a comparison of your energy usage month to month, simply subtract your last reading from the current month’s reading. The difference indicates how many units of gas you have consumed. Each unit of gas is equal to 100 cubic feet or 1 Ccf. To make an accurate comparison, read your meter on the same day each month that your Meter Reader performs his/her service.

Accuracy of Your Meter. All meters are installed, tested and changed periodically for accuracy in compliance with Public Service Commission requirements.

Estimated Billings. Unusual conditions or the inaccessibility of your meter may prevent our Meter Readers from reading your meter. In such an event, you may receive an estimated bill.

If we have estimated your bill, the amount will be based on the quantity of gas used for the billing period in the preceding year. Your bill will indicate that it is an estimated reading. When we read your meter the next month, we will adjust your bill to reflect any amount over or under our estimate.

To avoid estimated bills, you can assist us by:

• Trimming brush and shrubs in front of your meter;
• Keeping pets away from the Meter Reader’s path;
• Requesting that we move your meter before building decks or additions which may prevent our access; or
• Supplying a key for locked gate access.